Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sanctuary Housing Association (202204063)

The complaint is about the way the landlord responded to the resident's reports of: Rotten floorboards; Exposed gas pipes; An unsafe internal glazed door; Water ingress. This report will also look at the landlord’s complaint handling.

Wigan Metropolitan Borough Council (202214184)

The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. Its record keeping and complaint handling.

East Devon District Council (202208180)

The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and insulation at the property. the resident’s complaints. a request to store a caravan in the garden. requests for a kitchen refurbishment. This report also looks at the landlord’s record keeping practices and handling of knowledge and information.