Connect Housing Association Limited (202205230)
The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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GreenSquareAccord Limited (202119238)
The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint.
Norwich City Council (202223488)
The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour.
Sanctuary Housing Association (202125039)
This complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the associated complaint.
Westminster City Council (202121910)
The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202125701)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat above. The associated complaint.
Camden Council (202115731)
The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and mould in the property. the resident’s complaints. This report also looks at the landlord’s record keeping practises and handling of knowledge and information.
Citizen Housing (202205624)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB and harassment made against the resident. The resident’s complaint.
London Borough of Hillingdon (202110990)
The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s service charge including a charge for the landlord’s on-site meal provision, despite the resident’s dietary requirements meaning he was unable to eat the meals provided.
City of Doncaster Council (202108038)
The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the landlord’s complaint handling.