Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202303779)

The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated the landlord’s complaint handling.

Gentoo Group Limited (202219465)

The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their property. the resident's concerns about staff conduct, when discussing their mental health.

Lewisham Council (202209215)

The complaint is about the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. Concerns about the structural integrity of major components within the building. The Ombudsman has also considered the landlord’s complaint handling.

Lewisham Council (202227447)

The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas.  The Ombudsman has also investigated the landlord's complaint handling.

London Borough of Hackney (202205960)

The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s response to the resident’s request for reasonable adjustments. How the landlord responded to the resident’s concerns about the Tenancy Management Organisation (TMO) and the landlord’s monitoring. The landlord’s complaint handling.

Royal Borough Of Greenwich (202222341)

The complaint is about the landlord’s response to the resident’s concerns about the suitability of her kitchen. The Ombudsman has also considered the landlord’s complaint handling.

Sovereign Network Homes (202207035)

This complaint is about the landlord’s handling of: reports of noise nuisance and antisocial behaviour (ASB); reports of poor communal grounds maintenance; the resident’s rehousing request; the associated complaint.