Peabody Trust (202118747)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202201710)
The complaint is about: The landlord’s administration of the resident’s service charge and rent account. The landlord’s handling of the resident’s request for arrears on her service charge and rent account to be waived. The associated complaint.
Torus62 Limited (202220330)
The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs.
Birmingham City Council (202204968)
The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint.
Bromford Housing Group Limited (202128099)
The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including damp and mould, a leaking sink and garden maintenance. The resident’s request for wardrobes and a garden shed. The associated complaint.
Epping Forest District Council (202215006)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
Great Places Housing Association (202207825)
The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap.
Guinness Housing Association Limited (202311620)
The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.
Peabody Trust (202108894)
The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the property. The landlord’s handling of the resident’s request to move. The landlord’s handling of the associated complaint.
Peabody Trust (202117348)
The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord continuing to collect rent payments from the late tenant’s bank account. This service has also considered the landlord’s complaint handling.