Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (202233119)

The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the complaint handling in this case.

One Housing Group Limited (202219629)

The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been considered.

Peabody Trust (202321300)

The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of the resident’s property. The landlord’s handling of the resident’s request to be rehoused. The landlord’s complaint handling.

Reliance Social Housing C.I.C (202204234)

This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement under pressure and being threatened with eviction. The suitability of the resident’s occupancy agreement. Its handling of repair reports and concerns about the facilities provided at the property. The support offered to the resident. This complaint is also about the landlord’s handling of the associated complaint.

Reliance Social Housing C.I.C (202211732)

The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. The suitability of the resident’s occupancy agreement. The landlord’s request for the resident to sign a blank licence agreement and failure to issue a fully completed copy of the licence agreement.  The landlord’s response to the resident’s concerns about the support provided. The landlord’s handling of the resident’s complaint.

Saxon Weald (202224256)

The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman has also considered the landlord’s complaint handling.