London & Quadrant Housing Trust (L&Q) (202216813)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Hackney (202228862)
REPORT COMPLAINT 202228862 London Borough of Hackney 22 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
North West Leicestershire District Council (202224925)
The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists.
Origin Housing Limited (202231047)
The complaint is about the landlord’s handling of a request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202304938)
The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.
Sanctuary Housing Association (202231198)
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.
Southern Housing Group Limited (202207125)
The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint.
Southern Housing Group Limited (202215836)
The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request for a new cupboard and sink in the kitchen. A request to repair a kitchen window. Heating repairs. Reasonable adjustments and communication. Its complaint handling.
Southwark Council (202306737)
The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. The Ombudsman has also investigated the landlord’s complaint handling.
West Northamptonshire Council (202222084)
The complaint is about the landlord’s response to the resident’s request for a shower bench to be fitted in her wet room. The Ombudsman has also considered the associated complaint handling.