Clarion Housing Association Limited (202226481)
The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Haringey London Borough Council (202234713)
The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request to be rehoused. the associated complaint.
Hyde Housing Association Limited (202216709)
The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling.
Irwell Valley Housing Association Limited (202224154)
The complaint is about the landlord’s handling of the resident’s: Concern about the time taken to replace the wooden walkways at the property. Concern about the liability for the works, and the associated increase in service charges. Queries about service charges. Complaint.
London Borough of Hackney (202302393)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated damp and mould. Complaint.
London Borough of Newham (202216504)
The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. This investigation has also made additional findings relating to the landlord’s: Complaint handling. Knowledge and Information Management (KIM).
Longhurst Group Limited (202222659)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the associated complaint handling.
Milton Keynes City Council (202229797)
The complaint is about the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works and damages. Formal complaint.
Orbit Group Limited (202228138)
The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint.
Royal Borough Of Greenwich (202219719)
REPORT COMPLAINT 202219719 Royal Borough Of Greenwich 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]