We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: the resident’s concerns regarding fire safety. reported lighting defects. the resident’s concerns about its out of hours reporting system for emergency repairs. The landlord’s complaint handling has also been investigated.
REPORT COMPLAINT 202122318 Metropolitan Thames Valley Housing 26 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is regarding the landlord’s: Handling of the resident’s repair requests including issues relating to damp, a back downpipe, scaffolding and cellar steps. Handling of the resident’s repair requests including issues relating to a front downpipe, a boiler out pipe, asbestos and a slug infestation. Carrying out of unannounced visits to the resident’s property. Communication and complaint handling.
The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused.
The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window adaptations to be completed.
The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent delay; complaint handling and record keeping.
The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a repair appointment.
The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building of his property. associated complaint.