London & Quadrant Housing Trust (L&Q) (202212749)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. Record keeping.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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London Borough of Croydon (202204220)
The resident’s complaint is about: The landlord’s response to the resident’s reports about his toilet and drains. The landlord’s response to the resident’s concerns about asbestos in his property. The resident’s request to move. The Ombudsman has investigated the landlord’s complaint handling.
London Borough of Hillingdon (202230250)
The complaint is about the landlord’s handling of the resident’s reports of hot water and heating loss.
Orbit Group Limited (202122354)
The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property .
Orbit Group Limited (202125373)
The complaint is about the level of compensation offered by the landlord for delays in carrying out repairs to the floor that affected the ability to sell the property.
Origin Housing Limited (202121339)
The complaint is about the landlord’s handling of: Recurrent leaks from the property above and associated repairs. Repairs to resolve a draft in a bedroom. The resident’s concerns about poor signage to the property. The resident’s request that communication be via email and concerns about the standards of communication. Complaints. Knowledge and information management.
Origin Housing Limited (202202128)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the garden. The landlord’s complaint handling.
Platform Housing Group Limited (202124325)
The complaint is about: The landlord’s response to: Reports of a leak. Reports of an odour from the ensuite bathroom. Reports of blocked guttering. The landlord’s handling of: Reports of damp and mould in the property and the communal area. Concerns raised by the resident about ventilation in the property. How the landlord’s staff treated the resident and its handling of his complaint. The landlord’s response to the resident’s claim for damages. This service has also considered the landlord’s record keeping.
Sanctuary Housing Association (202107616)
The complaint is about the landlord’s handling of: Repair issues reported by the resident in May and July 2021. The resident’s request for reimbursement for repairs she completed. The related complaint. The resident’s request for decoration vouchers offered in 2006 and 2010, and concerns about damage left by a previous tenant. A hot water issue in April 2023.
Settle Group (202223458)
The resident has complained about the landlord's handling of her reports of: repairs to the front fire door. repairs to the rear patio door. damp and mould. The resident has also complained about the landlord's handling of the complaint and compensation offered.