Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Jigsaw Homes Group Limited (202218543)

The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.

London Borough of Croydon (202227185)

The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent damp and mould. The complaint.

London Borough of Hackney (202225779)

The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also considered the landlord’s: record keeping. complaint handling.

London Borough of Hounslow (202122234)

The complaint is about the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and drug-related activity. Heating. Plumbing. Rubbish and bin chutes. Risk and safety to residents and housing officer contact details. The associated complaint including a requested reasonable adjustment.

London Borough of Redbridge (202306203)

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns regarding parking. Handling of the resident’s requests that her kitchen and bathroom be replaced. Response to the resident’s request for re-housing. Response to the resident’s reports of a mouse infestation. Response to the resident’s concerns regarding staff conduct. Response to the resident’s request to move the electricity meter. Complaint handling.

Magna Housing Limited (202225432)

The complaint is about the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also considered the landlord’s complaint handling.

Metropolitan Thames Valley Housing (MTV) (202128221)

The complaint is about how the landlord responded to the resident's : Reports of outstanding cyclical repairs; Reports of antisocial behaviour (ASB); Concerns about CCTV; Complaint.

Metropolitan Thames Valley Housing (MTV) (202227941)

The complaint is about the landlord’s handling of:

Notting Hill Genesis (NHG) (202308895)

The complaint is about the landlord’s handling of the resident’s reports of: Adaptations required, specifically lockable wheelchair storage and the levelling of the hallway floor. Waste that required collection. The Ombudsman has also considered the landlord’s complaint handling.

Onward Homes Limited (202223253)

The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The Ombudsman has also considered the landlord’s complaint handling.