Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southwark Council (202223453)

The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property.

East Devon District Council (202200837)

The complaint is about the landlord’s: Handling of reports around staff conduct. Handling of the resident’s reports about the drainage work and external painting. Handling of the resident’s request for a shed. Handling of the right to buy application. Response to subject access request. Complaint handling.

Housing 21 (202212288)

The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident; complaint handling.

Islington Council (202118263)

The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to the resident’s request for ventilation at the property. Handling of a fly infestation at the property. Handling of the resident’s queries regarding the layout of the kitchen. The Ombudsman has also considered the landlord's: Complaint handling. Record keeping.

London Borough of Ealing (202221355)

The complaint is about the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the building of her property. associated complaint.