We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: management of the resident’s rent; handling of soundproofing works and other repairs to the property, including temporary rehousing of the resident; response to the resident’s request for double glazed windows. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the associated decant.
The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated decant. Complaint handling.
The complaint is about the landlord’s handling of: Back door repairs; Damp and mould. The Ombudsman has also investigated the landlord’s: Complaint handling; Record keeping.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling.
This is about the landlord’s handling of a leak at the property. The handling of the associated complaint.
The complaint is about the landlord’s response to a request to relocate light switches.
The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.
The complaint concerns the landlord’s handling of a leak that affected the resident’s home.