Abri Group Limited (202450758)
The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift being deactivated. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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City of London Corporation (202431587)
The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202338200)
The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and mould and its repair of the associated leaks. A loss of heating and hot water following a repair.
Hyde Housing Association Limited (202429476)
The complaint is about the landlord’s handling of repairs to a communal front door.
Kingston upon Hull City Council (202422677)
The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at the property.
London Borough of Islington (202407787)
The complaint is about the landlord's handling of the resident’s:
London Borough of Wandsworth (202417200)
This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.
Magenta Living (202426472)
The complaint is about the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate his previous complaints. Handling of his subsequent complaint.
Moat Homes Limited (202421788)
The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery of repairs.
Paragon Asra Housing Limited (202447334)
The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the landlord’s complaint handling.