We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202502695 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background In January 2025 the landlord carried […]
Decision Case ID 202420983 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 16 March 2026 Background The resident lives in a […]
Decision Case ID 202217698 Decision type Investigation Landlord Metropolitan Thames Valley Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident’s heating is supplied through a district heating network […]
Decision Case ID 202337724 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident complained to the landlord as she felt the […]
Decision Case ID 202400028 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident lives in a flat owned by the landlord. He […]
Decision Case ID 202327998 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident raised a complaint with the landlord regarding its handling […]
Decision Case ID 202525126 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The residents live in a 2 bed house, […]
Decision Case ID 202303241 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident lives with her partner and their 2 children. At the […]
Decision Case ID 202206383 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident’s lease started on 31 March 2020. The property […]
Decision Case ID 202529711 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident raised a formal complaint with the landlord about […]