We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202419323 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The tenancy started in October 2020. The landlord […]
Decision Case ID 202441711 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident is elderly and lives with another elderly person in […]
The landlord’s stage 2 response was slightly delayed. However, the responses were thorough and there were no failures identified which would amount to maladministration.
Decision Case ID 202419883 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident has reported damp and mould at the property to the […]
Decision Case ID 202452065 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The property is a 3-bedroom house. The landlord knows the resident runs […]
Decision Case ID 202431739 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The landlord uses a managing agent, both are referred […]
Decision Case ID 202411374 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 January 2026 Background 1. The resident has been an assured tenant, following […]
Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives on […]
Decision Case ID 202518804 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 3-bedroom house. Three children were living […]
Decision Case ID 202518547 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lived with her partner and 2 young children in […]