Longhurst Group Limited (202207920)
The complaint is about the landlord’s response to the resident’s: Concerns about communal cleaning, repairs, and garden maintenance. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202103870)
The resident’s complaint is about: The landlord’s handling of external maintenance and major works. The landlord’s response to the resident’s request for financial statements in relation to the works. The landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
Newlon Housing Trust (202117358)
The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of the building.
Notting Hill Genesis (NHG) (202011240)
The complaint is about: the landlord’s handling of the resident’s reports about noise nuisance, anti-social and threatening behaviour from their neighbour. this investigation has also considered the landlord’s record keeping in this complaint.
Notting Hill Genesis (NHG) (202201557)
The complaint is about; The landlord’s handling of an emergency property transfer and the resident’s access to temporary accommodation due to a serious incident of gang-related violence. The landlord’s complaint handling approaches and the level of redress offered to the resident.
Orbit Group Limited (202120407)
REPORT COMPLAINT 202120407 Orbit Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Origin Housing Limited (202116215)
The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys to the bin store and meter cupboards. The landlord’s handling of the resident’s concerns about foul smells and fly infestations and not being notified of the problem prior to moving in. The landlord’s handling of the resident’s associated complaints.
Origin Housing Limited (202119837)
The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about fire safety. The landlord’s handling of the resident’s complaints regarding the smells and flies. The landlord’s response to the resident’s concerns about the standard of communal cleaning. The landlord’s handling of the resident’s complaints about the cleaning.
Origin Housing Limited (202123164)
The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to the resident’s concerns about threats of violence from a neighbour. The reported lack of reasonable adjustments and support provided by the landlord. The landlord’s response to the resident’s request to be permanently rehoused. The landlord’s complaints handling.
Peabody Trust (202116900)
The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and the subsequent compensation at the time of its final response.