We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202408530 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The resident reported that his kitchen […]
Decision Case ID 202519376 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The resident lives in a […]
Decision Case ID 202416552 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 20 April 2026 (amended version) Background The resident lives in […]
Decision Case ID 202207436 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives in a house and has previously made complaints […]
Decision Case ID 202342551 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident reported a leaking, cracked toilet on 19 […]
Decision Case ID 202400542 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident was unhappy with the landlord for not providing a […]
The landlord failed to investigate the complaint appropriately. It therefore did not address the resident’s concerns in its complaint responses focusing, instead, on the ballot process.
The landlord acknowledged delays in its handling of the complaint. However, it did not offer any redress or recognise the likely distress and inconvenience caused.
Decision Case ID 202327579 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident has mental health issues and is immunocompromised. At the […]
Decision Case ID 202512085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident moved into the property in August 2024 following […]