Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Together Housing Association Limited (202224305)

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

Torus62 Limited (202231139)

The complaint is about the landlord’s decision to allow the resident’s neighbour to run a business from their property. The resident has also raised concerns about the name of the business and associated signage used.

Wandle Housing Association Limited (202124143)

The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint.

Wandsworth Council (202105230)

The complaint is about the landlord’s: response to the resident’s reports of ongoing leaks from the roof and handling of roof repairs. management and handling of the resident’s complaint.

Wandsworth Council (202127810)

The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to the resident’s request for a rent rebate for the period the repairs relate to.

East Suffolk Council (202221434)

The complaint is about the landlord’s handling of a repair to a cooker socket.

Metropolitan Thames Valley Housing (MTV) (202212019)

The complaint is about the landlord’s: response to the resident’s reports about a pest infestation; response to the resident’s request for a key to the mailbox; complaints handling.

Royal Borough of Kensington and Chelsea (202219520)

The complaint is about the landlord’s handling of the remedial repairs in the resident’s property following a leak.

Hammersmith and Fulham Council (202207308)

The complaint is about the landlord’s: response to the resident’s reports about repairs to his: balcony; front door; complaints handling.

Optivo (now Southern Housing) (202208944)

The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the property; complaints handling.