Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hexagon Housing Association Limited (202215739)

The complaint is about the landlord's handling of the resident’s request for a new bathroom and bathroom repairs to be carried out. The Ombudsman has also considered the landlord’s: complaint handling. knowledge and information management.

Home Group Limited (202230420)

The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also investigated the landlord’s complaint handling.

LiveWest Homes Limited (202214339)

The complaint is about: The landlord's handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling of the resident’s reports of ASB about a neighbour.

Peabody Trust (202204929)

The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The associated complaint.

Southwark Council (202218329)

The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb paint to be installed on the gas pipe outside the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

Harrison Housing (202202677)

The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of various subsequent repairs. The landlord’s handling of the resident’s complaint.