Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Teign Housing (202113413)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his neighbour.

Golding Homes Limited (202211641)

This complaint is about the landlord’s: Response to the resident’s: Reports of damp following a previous Ombudsman determination; Reports of Silverfish; Reports of bathroom drainage issues; Vulnerabilities, health and welfare concerns; Complaint handling.

Hackney Council (202210294)

The complaint concerns the landlord's handling of the resident's repairs. The Ombudsman investigated the landlord’s complaint handling.

Peabody Trust (202120467)

The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in connection with decisions made by the landlord’s priority move panel. This service has also considered the landlord’s complaint handling and record keeping.

Wandle Housing Association Limited (202105513)

The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and the associated internal damage. Handling of the formal complaint in relation to the above mentioned matters.

Anchor Hanover Group (202210139)

The complaint is about the landlord’s handling of: The resident’s report of anti-social behaviour (ASB). Its decision to let a property to the alleged perpetrator. The resident’s complaint.

Camden Council (202232069)

The complaint is about the landlord’s handling of: reports of a leak from the roof entering the resident’s property. the resident’s concerns that she was not able to make a home insurance claim for the internal damage caused to the property, due to the repairs to the roof remaining outstanding. the associated complaint.

Clarion Housing Association Limited (202119820)

The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Allegations of ASB made against the resident. The resident’s related complaint. A request for the resident to remove his camera doorbell.