Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Redbridge (202210639)

The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated complaint.

Metropolitan Thames Valley Housing (MTV) (202107752)

The complaint is about: the landlord’s handling of a fire in the communal bin store. the landlord’s handling of the associated complaint.

Metropolitan Thames Valley Housing (MTV) (202225442)

The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. The landlord’s handling of the complaint has also been considered.

Metropolitan Thames Valley Housing (MTV) (202227392)

The complaint is about the landlord’s response to the resident’s reports of no heating and hot water.

Midland Heart Limited (202221858)

The complaint is about: The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s complaint handling.

Newlon Housing Trust (202210017)

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Outstanding communal repairs. Issues with the bin and bicycle store. The Ombudsman also considered the landlord’s communication with the resident in relation to his dissatisfaction with the service charge.

North Devon Homes (202233401)

The complaint is about the landlord’s handling of reports that the resident had assaulted her neighbour. The Service has also considered the landlord’s record keeping.

Norwich City Council (202218400)

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

Norwich City Council (202223175)

The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint.

Notting Hill Genesis (NHG) (202215820)

The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling of the resident’s transfer applications (in 2019/2020 and in 2022). Handling of the resident’s reports of ASB. Knowledge and information management. Complaint handling.