Sanctuary Housing Association (202113649)
The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Homes (202124797)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of antisocial behaviour (ASB), drug use, and noise nuisance; handling of the resident's associated complaint; response to the resident’s concerns about it labelling her as a habitual complainer and other associated language.
Torus62 Limited (202232046)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage to the resident’s personal belongings.
Haringey London Borough Council (202212612)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London Borough of Brent (202124195)
The resident’s complaint is about the landlord’s handling repairs at the property, including: The roof and guttering issues reported between June 2021 and February 2022. The drain and holes in the driveway identified in July 2021. The leak reported in August 2022. His driveway service request of September 2022. Window repairs. Brickwork repairs Service charges for repair work. The Ombudsman has also assessed the landlord’s: Record keeping. Complaint handling.
One Housing Group Limited (202218052)
The complaint is about the landlord’s handling of the resident’s report of Issues with lighting within the communal parts of the building. Associated complaint.
Mansfield District Council (202225350)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Southwark Council (202120974)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202015280)
The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. response to the resident’s concerns regarding the cyclical decoration of the exterior of the property. complaints handling.
Trent & Dove Housing Limited (202200745)
The complaint is about the landlord’s handling of reports of defects at the resident’s property.