Midland Heart Limited (202338142)
The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items impact on her health
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202221064)
The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.
Sandwell Metropolitan Borough Council (202305599)
The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint.
Sovereign Network Homes (202314090)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The Ombudsman has considered the landlord’s complaint handling.
Tower Hamlets Homes (202234784)
The complaint is about the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at her property.
Tower Hamlets Homes (202310957)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property was let. Handling of repairs to accommodate a washing machine in the kitchen. This report also looks at the landlord’s handling of the resident’s complaint.
B3 Living Limited (202307898)
The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling.
Bromford Housing Group Limited (202328975)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the complaint.
East Midlands Housing Group Limited (202223368)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. Associated formal complaint.
Flagship Housing Group Limited (202305024)
The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request to fit an external post box, ring doorbell and a solar outside light. complaint.