We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s request for tree pruning. The resident’s reports of repairs required to a wall. The resident’s reports of antisocial behaviour (ASB). This report also looks at the landlord’s handling and management of the resident’s complaints.
The complaint is about the landlord’s: response to the resident’s concerns about multiple property moves prior to her latest move; response to the resident’s concerns about the conduct of her previous housing officer; response to the resident’s concerns about incorrect information being supplied about the number of bedrooms in her current property; response to the resident’s concerns about the condition of her current property when let; handling of repairs needed in the property; handling of bathroom adaptation needs; response to the resident’s concerns about discrimination. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident's reports regarding: Damp, mould and ongoing leaks. The resident's request to be permanently re-housed.
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: handling of the mutual exchange process; response to the resident’s reports that her boiler was not working properly; response to various reports of outstanding repairs at the property; decision not to replace the kitchen in the property; handling of the complaint including the level of compensation offered; decision to stop communicating with the resident’s representative.
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB), response to the resident’s request to be moved, complaints handling.
The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaints handling. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s response to: The resident’s reports of mice in the property. The resident’s reports of damp and mould. This report has also considered the landlord’s knowledge and information management as well as its handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s repair and subsequent compensation offered by the landlord. The Ombudsman assessed the landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Complaint handling.