Metropolitan Thames Valley Housing (MTV) (202219881)
The complaint is about the landlords handling of the resident’s request for her windows to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202231577)
The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour (ASB) reports. This investigation has also considered the landlord’s handling of the complaint.
Paragon Asra Housing Limited (202115255)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Portsmouth City Council (202216271)
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The associated complaint.
Richmond Housing Partnership Limited (202226529)
The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps.
Southwark Council (202229495)
The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Bournemouth, Christchurch and Poole Council (202222142)
The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s request for compensation. Complaint handling.
Clarion Housing Association Limited (202303330)
The complaint is about the landlord’s handling of the resident’s: Concerns about a lack of services charged for but not provided specifically for the lift, intercom and cleaning. Request for a managed move. Items outside her property. Related complaint.
ForHousing Limited (202300627)
The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into consideration the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202214447)
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request for reimbursement of energy bills. The Ombudsman investigated the landlord’s record-keeping.