Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Manchester City Council (202221216)

The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould in the hallway due to a lack of heating. Associated complaint.

Nottingham City Council (202228281)

The complaint is about the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct of its contractors and the appointments they offered. Temporary arrangements for the toilet, shower and cooker during repairs. 

Onward Homes Limited (202301796)

The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of pests in the property.

Paragon Asra Housing Limited (202212270)

The complaint is about: The concerns raised about the condition of the property when it was let to the resident and whether rent should have been charged. The landlord’s response regarding provision of a letterbox key and access to mail. The Ombudsman has also investigated the landlord’s handling of the complaint and record keeping.

Regenda Limited (202321067)

The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).

Sovereign Network Homes (202302717)

The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.