Notting Hill Genesis (NHG) (202307053)
The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary wall. Reports of mould in the property. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Nottingham Community Housing Association Limited (202221893)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Paragon Asra Housing Limited (202312109)
The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint.
Sanctuary Housing Association (202218569)
This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.
Sanctuary Housing Association (202230980)
The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. The landlord’s handling of the associated complaint.
Southern Housing Group Limited (202223653)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Stonewater Limited (202214298)
The complaint is about the landlord’s: Response to reports of leaks causing damp and mould. Handling of the associated complaint.
Together Housing Association Limited (202320354)
The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints.
Wandle Housing Association Limited (202217802)
The complaint is about the landlord’s handling of: The resident’s reports of mould in the communal hallway. Cyclical decoration works. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Birmingham City Council (202228647)
The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor.