Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

London Borough of Ealing (202210609)

The complaint is about: The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary decant. Request for alternative, permanent accommodation. Offers of temporary decant properties. Subsequent decant to a hotel, specifically regarding food allowance and mobility aids. Complaint. The landlord’s decision to decant the resident to temporary accommodation. The condition of the property when the landlord attempted to hand it back in July and September 2023.

London Borough of Hackney (202119231)

The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports of damp and mould in the property. Decision not to allow the resident to move into her parent’s three-bedroom property.

Southern Housing (202200062)

The complaint is about the landlord’s handling of: Repairs to the communal entrance door. The associated complaint. 

Southwark Council (202210187)

The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice and tropical ants. Reports of antisocial behaviour by other residents involving fly tipping and incorrect rubbish disposal attracting pests. Report of a fire in the bin close to her property. Request for a direct offer to be rehoused pending the redevelopment of the scheme. Associated complaint.

Thurrock Council (202217533)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial works. Property transfer request. Request for reimbursement of damaged personal possessions. Request for a medical banded property transfer. The associated complaint.

West Kent Housing Association (202127583)

The complaint is about the: Conduct of the landlord’s staff. Landlord’s response to the resident’s request for compensation for damage to a carpet when it removed the hearth. Landlord’s handling of the resident’s subject access request and its delays in responding to it. Landlord’s handling of the resident’s request to remove a partition wall. Landlord’s response to the resident’s request to repair cracks in the property. Landlord’s response to the resident’s request for reasonable adjustments. The related complaint.

Birmingham City Council (202112335)

The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) from the resident. The landlord’s handling of reports of antisocial behaviour (ASB) made against the resident. The landlord’s complaint handling.

Camden Council (202220484)

The complaint is about the landlord’s response to: The resident’s water quality concerns at the property. The condition of the property that included reports of damp and mould. This Service has also considered the landlord’s complaint handling.

Jigsaw Homes Group Limited (202220957)

The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the gardens following the resident’s mutual exchange.