Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Innisfree Housing Association Limited (202127950)

The complaint is about: The landlord’s handling of the resident’s reports of nuisance and antisocial behaviour (ASB) following its decision to allow neighbours to keep dogs in their property. The landlord’s handling of allegations of ASB made against the resident. The landlord’s response to the resident’s concerns about its decision to ban BBQs in the communal area and her request for a safe area to be identified. The landlord’s response to the resident’s request for a key to the main entrance door of an attached block within the scheme. The landlord’s handling of the associated complaint.

Lambeth Council (202203297)

The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling.

Optivo (now Southern Housing) (202229415)

The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service has also considered the landlord’s complaint handling and record keeping.

The Guinness Partnership Limited (202216904)

The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident raised about the housing scheme’s letting criteria; The resident’s reports of antisocial behaviour (ASB). This report will also look at the landlord’s: Complaint handling; Record keeping.

GreenSquareAccord Limited (202214873)

  REPORT COMPLAINT 202214873 GreenSquareAccord Limited 9 November 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

London & Quadrant Housing Trust (L&Q) (202110294)

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property.  Noise nuisance (Antisocial behaviour) from the neighbour upstairs. Residents and visitors slamming the main entrance door causing noise disturbance. We have also considered the landlord’s handling of the resident’s request to move.

London Borough of Brent (202204732)

This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage to his property. Response to the resident’s concerns about his insurance claim for the damage to his property.