We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and a replacement kitchen. The landlord’s handling of reports of staff misconduct.
The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at the property. The landlord’s complaint handling has also been investigated.
The complaint is about: The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs to an external wall and gates. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.
The complaint is about: The landlord’s handling of decorative works following damp and mould. The landlord’s handling of the resident’s housing application. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated complaint.
The landlord’s response to the resident’s reports of: Repairs to the communal areas of the site. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports about non-residents gaining access to communal areas in the building her property is located in. The resident’s repair requests relating to a communal hallway window and the bin storage area. The resident’s enquiries about service charges claimed for cleaning and caretaking. The associated formal complaint.
The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB).
The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.