We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: The resident’s reports of repairs required at the property. The management of the landlord’s contractors, including missing appointments, over the past 20 years.
The complaint is about the landlord's handling of: The allocation, nomination and suitability of the property. Reports of repairs in the property. Anti-social Behaviour (ASB). Parking allocation. The associated complaint.
The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident about leaks at the property.
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). The associated complaint.
The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint handling.
The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports of damp and mould. The resident’s concerns about the standard of insulation and associated noise transference. The resident’s reports of repairs required to the water tank and his request for a new boiler. The resident’s complaints.
The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has also considered the landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. Complaint.