We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The resident’s reports of anti social behaviour (ASB). Allegations of ASB made against the resident. The investigation into an alleged incident between the resident and a member of its staff. The resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) about the resident. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour.
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.
The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.
The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the communal areas. The complaint is also about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Sub-letting of a property. The Ombudsman has considered the complaint handling in this case.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of window repairs/replacement. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, including the conduct of the landlord’s contractors. Complaint handling.
This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block and the time taken for repairs to be completed. The resident’s concerns about the impact the lift outages were having on him given his vulnerabilities. This complaint is also about the landlord's handling of the associated complaint.