Notting Hill Genesis (NHG) (202305135)
The complaint is about the landlord’s handling of the remedial works to the property following a flood.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202301864)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint.
Settle Group (202215101)
The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint.
Stonewater Limited (202221127)
The complaint is about the landlord's handling of the resident’s reports of unsatisfactory ground maintenance.
Yorkshire Housing Limited (202208452)
The complaint is about the landlord's response to the resident’s concerns regarding the patio door.
Clarion Housing Association Limited (202200379)
The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. Complaint handling.
Clarion Housing Association Limited (202203294)
The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the resident’s management transfer application. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202303218)
The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202222555)
The complaint is about the landlord's handling of reports of repairs issues, and damp and mould. The Ombudsman has also considered the landlord’s: Complaints handling. Record keeping.
London Borough of Barnet (202228491)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours.