Islington Council (202317656)
The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Notting Hill Genesis (NHG) (202215504)
The complaint is about the landlord’s: Response to the resident's queries regarding the reasonableness of service charges paid. Response to the resident’s concerns about internal fire compartmentation in the building. Handling of the resident’s concerns about the delays to cladding remediation works. This investigation also considers the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202226410)
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated the landlord’s:
Orbit Group Limited (202229374)
The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door replacement.
Sovereign Network Homes (202227310)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damaged belongings. Concerns regarding her and her family’s health and wellbeing. Complaint about the level of compensation.
Sovereign Network Homes (Former Network Homes) (202325277)
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
Birmingham City Council (202309639)
The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the mutual exchange. Complaints handling.
Gateway Housing Association Limited (202216373)
The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s reports of harassment. Complaint handling.
Home Group Limited (202115852)
REPORT COMPLAINT 202115852 Home Group Limited 15 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Islington Council (202232238)
This complaint is about the landlord’s handling of: The resident’s reports of neighbours incorrectly disposing of waste. The associated complaint.