Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 October 2025 Background The resident signed his tenancy on […]
The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, the condition of a neighbour’s fence and to the resident’s request for a bollard. Reports of staff conduct and discrimination. Request that it change the position of a boundary wall and install a gate. We have investigated the landlord's complaint handling.
The complaint is about the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not given her copies of gas safety certificates. Handling of repairs to communal entrance doors. Response to the resident’s reports about the communal bin area and gardens. Response to her concerns about staff conduct. Response to her concerns about it giving her a behaviour warning. We have also assessed the landlord’s complaint handling.
Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 October 2025 Background The resident lived in a 1-bedroom semi-detached bungalow owned by the […]
The complaint is about the landlord's handling of the resident’s: reports of a pest infestation. associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
The resident’s complaint is about the landlord’s handling of damp and mould.