Clarion Housing Association Limited (202224047)
The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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First Choice Homes Oldham Limited (202108369)
The complaint is about: The landlord’s handling of toilet and kitchen adaptations and repairs at the resident’s property. The landlord’s complaint handling and communication.
Hammersmith and Fulham Council (202225426)
The complaint is about delays in the landlord installing a fan in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202204724)
The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required at the property including cracks in the walls and ceilings, asbestos removal works required at the property and reported snagging issues in relation to flooring, skirting boards, the bath panel, gaps around the doorstep and skirting, and kitchen units. The associated complaint and the resident’s request for compensation.
North West Leicestershire District Council (202205460)
The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy.
Origin Housing Limited (202208035)
The complaint is about; The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The associated complaint handling.
Sovereign Network Homes (202220575)
The complaint is about the landlord’s handling of the resident’s reports of vermin in her property.
Abri Group Limited (202229695)
The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202127293)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202222531)
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a leak into the meter cupboard. Associated complaints.