Sanctuary Housing Association (202316345)
The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202305827)
The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of a leak in her property. The resident’s reports of being unable to reach the kitchen window to open and close it. The Ombudsman has also considered the landlord’s complaint handling.
Southway Housing Trust (Manchester) Limited (202210234)
The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the associated reports of antisocial behaviour by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202306820)
The complaint is about the residents’ reports about the landlord’s handling of; A leak in the bathroom and remedial works (including damp and mould within the cloakroom toilet). The associated recharges. Staff conduct. The Ombudsman has also considered the handling of this complaint.
Affordable Housing Communities Limited (202334805)
The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their property. Complaint.
Camden Council (202327297)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of antisocial behaviour (ASB). Reports of rodents in the property. The associated complaint.
Islington Council (202323409)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Kirklees Council (202345536)
The complaint is about the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the heating system. Accuracy of information about the property including an oven and hob.
Leeds City Council (202226092)
The complaint is about: The landlord’s response to the resident’s report that the contractor did not take adequate measures to cover and protect her flooring and belongings during the repair works. The landlord’s response to the resident’s report that her front door was left open and unattended by the contractor during the works. The landlord’s handling of the associated complaints.
London Borough of Hackney (202320158)
The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in the property. the associated complaint.