Gentoo Group Limited (202228261)
The complaint is about the landlord’s handling of the resident’s concerns regarding shrubs planted in her front garden and its communication. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Islington Council (202224799)
The complaint is about the landlord’s response to the resident’s report of a leak. This Service has also considered the landlord’s complaint handling.
Lambeth Council (202224500)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
Longhurst Group Limited (202335462)
The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202234334)
The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports of damp and mould. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202323751)
The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202329558)
REPORT COMPLAINT 202329558 Stonewater Limited 19 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that remain outstanding […]
The Riverside Group Limited (202317333)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Accent Housing Limited (202315788)
The complaint is about the landlord’s handling of the resident’s reports of concerns about the grounds maintenance.
Broadacres Housing Association Limited (202310178)
The complaint is about the landlord’s: Handling of its decision to place the resident on a contact restriction and to only visit the resident in pairs. Response to the resident’s concerns about conduct of its staff. Response to the resident’s concerns about missed appointments by the landlord. Response to the resident’s request for it to maintain the garden hedge. This Service has also considered the landlord’s handling of the complaint.