Dacorum Borough Council (202212553)
The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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London Borough of Hackney (202301222)
The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. the resident’s reports of damage caused to her belongings from the leak. The Ombudsman has decided to consider the landlord’s complaint handling.
Red Kite Community Housing Limited (202222068)
This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated complaint.
Norwich City Council (202319029)
The complaint is about the landlord's: Response to requests for repairs to the kitchen window. Response to reports of issues with the intercom system. Complaint handling.
Southern Housing Group Limited (202346818)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202301357)
The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the property at the beginning of the tenancy. Response to the resident’s concerns about the landlord’s staff and its contractors including discrimination and contact restrictions. Complaint handling.
Walterton and Elgin Community Homes Limited (202220044)
The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for windows to be replaced. This Service has also considered the landlord’s handling of the complaint.
Great Places Housing Association (202233150)
This complaint is about: The landlord’s handling of external repairs. The associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202301452)
The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct.
Sovereign Network Homes (202300111)
The complaint is about: The landlord’s handling of damp and mould in November 2022. The landlord’s handling of damp and mould in September 2023. The landlord’s complaint handling has also been investigated.