We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and skirting board. Level of communication provided regarding the repairs. Handling of the complaint.
The complaint is about: The level of the service charge and the quality of the communal services paid for through the service charge. The landlord’s handling of reports of leaks causing a lack of heating and hot water and the associated repairs. The landlord’s handling of the related complaint.
The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service will also investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs; asbestos concerns; staff conduct concerns; associated complaint.
The complaint is about the landlord’s: Handling of window defects. Response to the resident’s reports of noise from building works. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, and its communication and complaint handling.
The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to a garage door. The resident’s reports about outstanding repairs to windows and doors. The resident’s reports about outstanding repairs to the hallway.
REPORT COMPLAINT 202325734 Lewisham Council 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]