Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated damage from a boiler repairs. Complaint handling through its internal complaints process.
The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance carried out on her estate. The landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the property. The related complaint.
The complaint is about the landlords handling of the residents reports of a moth infestation in the property.
The landlord’s handling of the resident’s concerns over other residents’ use of her housing scheme’s communal drying/garden area.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.
The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the resident’s temporary decant and his request for a permanent move. The landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s requests for kitchen improvements.
The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills.