We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property upon letting and her request to be reimbursed costs incurred in remedial works. We have also considered the landlord’s handling of the associated complaint.
The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and rent in advance payment prior to tenancy sign up. Visits after the tenancy started. The Ombudsman has also considered the landlord’s: Complaint handling associated with the resident’s request for compensation. Its record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s reports of:
The complaint is about the landlord’s handling of the appointment of a single point of contact for the resident. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's: Handling of the installation of a wet room. Knowledge and information management.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Report that a fire door was being left open. Associated complaint.
The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations.
The complaint is about: The landlord’s handling of kitchen and boiler upgrade works, including the ventilation fan. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s concerns about asbestos within the property.
The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. The Ombudsman has also considered the landlord’s complaint handling and record keeping.