Hightown Housing Association Limited (202233841)
The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The Service has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Karbon Homes Limited inc Byker Community Trust (202213965)
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202306167)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and homophobic harassment. The landlord’s response to the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202303298)
The complaint is about: The landlord’s handling of the resident’s requests for a refund of credit in respect of service charges on his former property. The landlord’s complaint handling.
Sanctuary Housing Association (202224162)
The landlord’s response to the resident’s request for soundproofing to be installed in her property.
Stonewater Limited (202214746)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the immersion heater. Associated complaint.
Your Housing Limited (202311434)
The complaint is about the landlord’s handling of the resident’s reports of a fly infestation.
A2Dominion Housing Group Limited (202122223)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident with tenancy warnings. Handling of his associated complaints.
Affordable Housing Communities Limited (202216923)
The complaint is about: The landlord’s response to the resident’s concerns regarding service charge calculations. The service charge increase.
Canterbury City Council (202202145)
The complaint is about the landlord’s response to a request to remove moss from the roof.