Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Lewisham Council (202227774)

The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Ealing (202224334)

  REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Longhurst Group Limited (202303682)

This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at his block.

Mid Devon District Council (202232822)

The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling of repairs to the toilet. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.

Midland Heart Limited (202010407)

The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace a skylight. The resident’s request for a new front door. The installation of a communal light sensor switch. The correspondence it sent to the resident as part of the gas servicing process. The resident’s report of a repair to the communal gate. The resident's reports of antisocial behaviour (ASB). The resident’s complaints. This report will also look at the landlord’s knowledge and information management.

Moat Homes Limited (202311616)

The resident complains about: concerns of asbestos and the asbestos sampling process damp and mould delays undertaking repairs the associated complaint and the compensation offer.

Onward Homes Limited (202217589)

The complaint is regarding the landlord’s response to reports of a leak. This investigation has also considered the landlord’s complaint handling.

Oxford City Council (202220478)

The complaint is about the landlord’s: response to reports of damp and mould. response to reports about a loss of heating and hot water. complaint handling.