Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider reasonable, the level of service charges, and alleged ongoing and extensive errors in service charge accounts. The classification of the property. Complaint handling.
REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.
The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling.
The complaint is about: The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint handling.
The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about service charge increases.
The complaint is about the landlord’s handling of the resident’s request for an outward facing back door.
The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff conduct. The decant. The compensation claim. The related complaint handling.
The complaint is about the landlord’s: