Tower Hamlets Homes (202127944)
The complaint is about the landlord’s response to the resident’s concerns about her service charge calculations.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Waverley Borough Council (202219548)
The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the property following the leak. The conduct of its staff members who spoke to the resident about the leak.
Westminster City Council (202219727)
The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.
Wythenshawe Community Housing Group (2) Limited (202117043)
The complaint is about the landlord’s handling of the resident’s rent account.
A2Dominion Housing Group Limited (202106413)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202121164)
The complaint is about the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling.
Camden Council (202204295)
The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling.
Clarion Housing Association Limited (202113849)
The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request to change to a sole tenancy; The resident’s concerns about information sent to the Department of Work and Pensions (DWP); The resident’s reports of a data breach. This report will also look at the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202212749)
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. Record keeping.
London Borough of Croydon (202204220)
The resident’s complaint is about: The landlord’s response to the resident’s reports about his toilet and drains. The landlord’s response to the resident’s concerns about asbestos in his property. The resident’s request to move. The Ombudsman has investigated the landlord’s complaint handling.