Sovereign Housing Association Limited (202106885)
The complaint is about the landlord’s handling of soundproofing to the resident’s home.
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of soundproofing to the resident’s home.
The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome of its investigation of their noise reports.
The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated the landlord’s complaint handling in relation to the above matter.
This complaint is about the landlord’s response to ongoing mould and damp issues at the property.
The complaint concerns the level of service charges.
The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home.
The complaint concerns the landlord’s request that a partition wall is reinstated.
The complaint concerns the contact details provided on Council Tax information.
The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The landlord’s handling of the associated complaint.
The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.