London Borough of Hackney (202327062)
The complaint is about the landlord’s: Response to reports of water ingress and associated damp and mould. Handling of the complaint.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Orbit Housing Association Limited (202226906)
The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Peabody Trust (202229340)
The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Peter Bedford Housing Association Limited (202310962)
The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202125772)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the property. Associated formal complaint.
Tower Hamlets Homes (202225389)
REPORT COMPLAINT 202225389 Tower Hamlets Homes 12 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Tower Hamlets Homes (202309744)
The complaint is about the landlord’s handling of: A roof leak which resulted in damp and mould in the resident’s property. The associated complaint.
Westminster City Council (202334043)
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202216861)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.
Ashford Borough Council (202335294)
The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at the resident’s property. Concerns about difficulty contacting the landlord’s staff members and unacceptable comments from a staff member. Concerns about the landlord’s contractor’s conduct and standard of work. The associated complaint.