Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing (202300525)

The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The landlord’s response to the resident’s request for reimbursement of costs incurred during the bed bug infestation.

Southern Housing Group Limited (202301490)

The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request for a replacement kitchen and bathroom. Associated formal complaint.

Sovereign Network Group (202306221)

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the garden. The resident’s reports of repairs to the back door. The associated complaint.

Stonewater Limited (202301661)

The resident’s complaint is about: The landlord’s handling of reports of damp and mould in the resident’s property. The landlord’s handling of the resident’s complaint.

Waltham Forest Council (202331573)

The complaint is about: The landlord’s response to the resident’s report that a caretaker contacted him about rubbish in the communal area. The landlord’s response to the resident’s report that the landlord was obstructive and refused to accept his complaint by phone. The landlord’s response to the resident’s reports that a neighbour was smoking illegal substances. The resident’s reports about a general lack of accessibility in the landlord’s services because he is requested to use online services. The landlord’s handling of the associated complaints.

B3 Living Limited (202227991)

The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman has also considered the landlord’s complaint handling.

Charnwood Borough Council (202308618)

The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the landlord’s handling of the complaint.