Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Amplius Living (202326029)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling.

Brighton and Hove City Council (202335014)

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports of discrimination, including a failure to make reasonable adjustments. Concerns about communal cleaning. Associated complaint.

Citizen Housing (202230553)

The complaint is about the landlord’s handling of the resident’s reports of: No heating and hot water meaning he could not move in. Repairs needed to the outhouse window. Repairs needed to the kitchen. Building waste having been left at the property.  The Ombudsman has also considered the landlord’s handling of the complaint.

Cornwall Council (202225892)

The complaint is about the landlord’s handling of: The resident’s reports that neighbours were repairing cars on the street. The associated formal complaint.

Gosport Borough Council (202338597)

The complaint is about the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202307080)

The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman has also considered the landlord’s associated complaint handling.

London & Quadrant Housing Trust (202334169)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the complaint handling in this case.

Notting Hill Genesis (NHG) (202214581)

The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.