We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of damp and mould and repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak affecting her property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports of a dangerous tree in her garden. The resident's complaint.
The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of multiple outstanding repairs. Reports of overcrowding.
The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.
The complaint is about the landlord’s handling of: Reports of a leaking roof. Reports of damp and mould in the property. Reports of a leaking radiator. The associated complaint.
This complaint is about the landlord’s handling of: The resident’s reports of several repairs required in the property, including damp and mould. The associated complaint.
The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould in her bedrooms. Request to renew her kitchen and bathroom because of problems with insects and mice. Request to be reimbursed for the cost of damaged belongings from a mice infestation.
The complaint is about the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition of the kitchen units. This Service has also considered the landlord’s complaint handling.