The Guinness Partnership Limited (202228954)
The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Riverside Group Limited (202301822)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
Broxtowe Borough Council (202407294)
The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.
Camden Council (202344520)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
City of Westminster Council (202310687)
The complaint is about the landlord’s handling of: The resident’s reports of leaks into his property from an upstairs neighbour. The subsequent damage and its offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202319538)
The complaint is about the landlord’s: Response to the resident’s reports that it gave incorrect information during the sales process. Handling of the related formal complaint.
Islington Council (202348248)
The complaint is about the landlord’s handling of the resident’s transfer request.
London Borough of Hackney (202234457)
The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and mould in the basement; damp in the upstairs of the property; disrepair to the kitchen; a collapsed basement ceiling; and the request for an additional toilet and the subsequent damp in that room. Associated complaint.
Peabody Trust (202333345)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint handling.
Rykneld Homes Limited (202234671)
The complaint is about: the landlord’s handling of repairs since its complaint response of 27 June 2023. the condition of the property when it was let, and the landlord’s handling of repairs following this. We have also considered the landlord’s: record keeping. complaint handling.