We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and driveway at the resident's current property; resident's request for her fence repair costs to be refunded; adaptation and extension of the resident's new property; resident’s reports of window repairs and mould issues at her current property; resident's associated complaint.
The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord.
The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.
The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues.
The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway.
The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.