Onward Homes Limited (202311791)
The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paradigm Housing Group Limited (202327452)
The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity bill and lighting. His reports about property repairs. His request for a managed move.
Paragon Asra Housing Limited (202318241)
The complaint is about the landlord’s response to the resident’s concerns about her service charges. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202425718)
The complaint is about the landlord’s response to the resident’s concerns about damp.
Thanet District Council (202329279)
The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.
The Riverside Group Limited (202332422)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing cooker connection. We have also considered the landlord’s response to the associated complaint.
West Kent Housing Association (202420972)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents in the property. the associated complaint handling.
Ability Housing Association (202410761)
The landlord’s response to the resident’s complaint about: It disconnecting his gas supply. His request for compensation for damage it caused to his gooseberry bush. We have also investigated the landlord’s complaint handling.
Crawley Borough Council (202426918)
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.
First Choice Homes Oldham Limited (202329065)
The complaint is about the landlord’s handling of a shower repair.