Haringey London Borough Council (202331177)
The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Housing Solutions (202303342)
The complaint is about the landlord’s handling of the resident’s: Concerns about the level of the service charge. Reports of issues with its estate management. Reports of items left in external bin stores. Reports of external building disrepair. Reports about the communal front entrance door (CFED). Concerns about the demarcation of parking bays. Concerns raised about the landlord’s communication and complaint handling.
Hyde Housing Association Limited (202327778)
The complaint is about the landlord’s handling of a leak in the property and associated repairs.
Karbon Homes Limited (202315542)
The complaint is about the landlord’s handling of the resident’s: Concerns regarding staff conduct. Reports of antisocial behaviour (ASB). Reports of delays with installing safeguarding measures at the property. Concerns about a 'visit in pairs' marker . We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202307372)
The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the property’s doors and windows. The Ombudsman has considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202325530)
The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint.
London Borough of Islington (202331959)
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
London Borough of Redbridge (202218043)
The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.
Midland Heart Limited (202319576)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Moat Homes Limited (202316242)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. Communal cleaning. Complaint.