Red Kite Community Housing Limited (202317013)
The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing (202216116)
The complaint is about the landlord’s: Handling of the resident’s query about the communal garden. Complaint handling.
Sparrow Shared Ownership Limited (202304514)
The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.
St Albans City and District Council (202420328)
The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, damp and mould and other health and safety issues. Response to the resident’s complaint about its handling of her antisocial behaviour, and noise nuisance reports. Handling of the resident’s request for rehousing.
The Guinness Partnership Limited (202319901)
The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An external sewage leak. A pest infestation.
A2Dominion Housing Group Limited (202319207)
The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202306683)
The complaint is about the landlord’s handling of: The resident’s request for information on how the service charge is calculated. The associated complaint.
Clarion Housing Association Limited (202421853)
The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202428334)
The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns the complainant raised about this.
Gentoo Group Limited (202422461)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s reports of asbestos in the property. the resident’s reports of Antisocial Behaviour (ASB). the resident’s request to be rehoused. the associated complaint.