London & Quadrant Housing Trust (L&Q) (202307487)
The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Barnet (202302757)
The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.
London Borough of Hackney (202343128)
The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We have also considered the landlord’s: Record-keeping. Complaint handling.
Notting Hill Genesis (202336648)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). complaint.
Onward Homes Limited (202344126)
The complaint is about the landlord’s handling of the resident’s: reported leak. request for a home visit. The Ombudsman has also assessed the landlord’s complaint handling.
Peabody Trust (202317719)
The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.
Peabody Trust (202339413)
The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint.
Red Kite Community Housing Limited (202314847)
The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint.
Sandwell Metropolitan Borough Council (202319161)
The complaint is about the landlord’s handling of the resident’s concerns about:
South Derbyshire District Council (202413684)
The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s reports of damp and mould. We have also considered the landlord’s: Complaint handling. Record keeping.