Regenda Limited (202211479)
The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould work at the property. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202227417)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. The Ombudsman has also considered the landlord’s record keeping.
Your Housing Limited (202318849)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.
Peabody Trust (202212871)
The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.
Rochdale Boroughwide Housing Limited (202300028)
The complaint is about the landlord’s response to the resident’s service charge query.
Yorkshire Housing Limited (202305079)
The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication in relation to the bedroom issue.
Lambeth and Southwark Housing Association Limited (202114084)
The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property.
London Borough of Croydon (202227737)
The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
Notting Hill Genesis (NHG) (202214883)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour. The landlord’s handling of the resident’s reports of noise transference and associated repairs to the building. The landlord’s handling of the resident’s reports of her neighbour subletting their property.
Shepherds Bush Housing Association Limited (202226018)
The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports of damp and mould. Request to have a new bathroom and kitchen installed. Garage door repair. The Ombudsman has also considered the landlord’s handling of the associated complaint.